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PWP Customer Service
626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays.

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PWP Customer Service
626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays.

We have a new way to manage your account!

Pasadena Water & Power has upgraded its online account management to better serve you. In order to access it, you will need to create a new account on this system with a new log in ID and password, which takes just a few moments.

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State Officials join PWP to Kickoff Glenarm Battery Energy Storage System

City and State Officials pose with gold shovels and green hard hats in preparation of a ceremonial groundbreaking. Behind them is a bulldozer and a green banner that reads Battery Energy Storage System Coming 2027.
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Language:
 
  1. Accounts & Services
    1. Start New Service with PWP

    2. Manage Your Account

    3. Utility Services Planning & Upgrades

    4. Contact Us

    5. Service Interruption Policy

    6. Rates Information

    7. Understanding Your Redesigned Residential Bill

    8. Protect Yourself From Fraud

    9. Green Power Program

    10. Go Paperless with PWP

  2. Ways to Save
    1. Residential Rebates and Programs

    2. Bill Assistance and Low Income Programs

    3. Business Rebates and Programs

    4. Multi-Family Property Programs

    5. Home Improvement Program

    6. Save Water

    7. Save Energy

    8. Go Green

    9. Home Water and Energy Reports

    10. The Ripple Effect

  3. News & Community
    1. The Latest from Pasadena Water & Power

    2. Upcoming Events & Workshops

    3. Youth Educational Programming

    4. Awards & Recognition

    5. Watts Current Monthly Newsletter

    6. Construction Projects

    7. Key Capital Projects

    8. Stay Connected

    9. Community Sponsorship

    10. Educational Scholarships

  4. Outages & Safety
    1. Outage Map

    2. Report an Outage

    3. Planned Outages

    4. Outage and Emergency Preparation Tips

    5. Types of Outages

    6. Electric Safety

    7. Water Safety & Quality

    8. Water Quality Reports

    9. Protect Yourself From Fraud

    10. Water Quality FAQs

  5. About PWP
    1. Meet PWP's Executive Team

    2. Who We Are

    3. Where Our Power Comes From

    4. Where Our Water Comes From

    5. A Sustainable Future

    6. Reports & Documents

    7. Awards & Recognition

    8. Youth Educational Programming

    9. The Latest from Pasadena Water & Power

    10. Contact Us

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    Sustainability
    Solar and Battery Rebates
    PWP now offers rebates for solar and battery systems for residential and commercial customers.
    View Rebates and Programs
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    Try the Bill Estimator
    See a personalized projection of what upcoming electric rates would mean for your bill.
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    Fraud Alert
    Protect Yourself from Fraud
    Be aware of the latest reports of scam calls and misleading visitors
    View Reports
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    Go Green
    Sign Up for Paperless Billing
    You can sign up for paperless billing and reduce paper waste.
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Latest News

City and State Officials pose with gold shovels and green hard hats in preparation of a ceremonial groundbreaking. Behind them is a bulldozer and a green banner that reads Battery Energy Storage System Coming 2027.

State Officials join PWP to Kickoff Glenarm Battery Energy Storage System

Read More
The Pasadena Water and Power logo next to the Public Power Week logo

PWP Celebrates Public Power Week 2026

Read More
Center for Resource Solutions CEO Jennifer Martin with PWP Assistant General Managers Kelly Nguyen and Stacie Takeguchi

Pasadena Water and Power Recognized with 2026 Green Power Leadership Award for Impactful Procurement

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100 North Garfield Ave., Room N106
Pasadena, CA 91101
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