Modal title

A temporary password will be sent to your email on file.

This account number is not valid. Please check your records and try again.

Your temporary PIN has been sent to your email address on file with PWP.

We do not have an email on file for your Account Number. Further verification is needed.

Please enter the House Street Number of your Service Address.

This account number is not valid. Please check your records and try again.

A temporary PIN has been reset successfully.

Your New PIN is:

Please make sure to change your password the next time you log in.

The information you provided does not match our records. Please contact Customer Service to reset your PIN.

PWP Customer Service
626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays.

Due to technical difficulties we are not able to reset your password. Please contact Customer Service if you need immediate assistance or try again later.

PWP Customer Service
626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays.

We have a new way to manage your account!

Pasadena Water & Power has upgraded its online account management to better serve you. In order to access it, you will need to create a new account on this system with a new log in ID and password, which takes just a few moments.

Create My Account


Call customer service for help: (626) 744-4005

Skip to Main Content
City of Pasadena Home
Language:
Tel (626) 744-4005
  • Accounts & Services
  • Ways to Save
  • News & Community
  • Outages & Safety
  • About PWP
Sign In to My Account
  1. Start New Service with PWP

  2. Manage Your Account

  3. Utility Services Planning & Upgrades

  4. Contact Us

  5. Service Interruption Policy

  1. Rates Information

  2. Understanding Your Redesigned Residential Bill

  3. Protect Yourself From Fraud

  4. Green Power Program

  5. Go Paperless with PWP

  1. Residential Rebates and Programs

  2. Bill Assistance and Low Income Programs

  3. Business Rebates and Programs

  4. Multi-Family Property Programs

  5. Home Improvement Program

  1. Save Water

  2. Save Energy

  3. Go Green

  4. Home Water and Energy Reports

  5. The Ripple Effect

Latest News

OSHA Safe & Sound Week: PWP Celebrates Safety Award

Pasadena Water and Power leadership and staff pose with a plaque commemorating the American Public Power Association Diamond Safety Award
See All News Items
  1. The Latest from Pasadena Water & Power

  2. Upcoming Events & Workshops

  3. Youth Educational Programming

  4. Awards & Recognition

  5. Watts Current Monthly Newsletter

  1. Construction Projects

  2. Key Capital Projects

  3. Stay Connected

  4. Community Sponsorship

  5. Educational Scholarships

  1. Outage Map

  2. Report an Outage

  3. Planned Outages

  4. Outage and Emergency Preparation Tips

  5. Types of Outages

  1. Electric Safety

  2. Water Safety & Quality

  3. Water Quality Reports

  4. Protect Yourself From Fraud

  5. Water Quality FAQs

  1. Meet PWP's Executive Team

  2. Who We Are

  3. Where Our Power Comes From

  4. Where Our Water Comes From

  5. A Sustainable Future

  1. Reports & Documents

  2. Awards & Recognition

  3. Youth Educational Programming

  4. The Latest from Pasadena Water & Power

  5. Contact Us

Language:
 
  1. Accounts & Services
    1. Start New Service with PWP

    2. Manage Your Account

    3. Utility Services Planning & Upgrades

    4. Contact Us

    5. Service Interruption Policy

    6. Rates Information

    7. Understanding Your Redesigned Residential Bill

    8. Protect Yourself From Fraud

    9. Green Power Program

    10. Go Paperless with PWP

  2. Ways to Save
    1. Residential Rebates and Programs

    2. Bill Assistance and Low Income Programs

    3. Business Rebates and Programs

    4. Multi-Family Property Programs

    5. Home Improvement Program

    6. Save Water

    7. Save Energy

    8. Go Green

    9. Home Water and Energy Reports

    10. The Ripple Effect

  3. News & Community
    1. The Latest from Pasadena Water & Power

    2. Upcoming Events & Workshops

    3. Youth Educational Programming

    4. Awards & Recognition

    5. Watts Current Monthly Newsletter

    6. Construction Projects

    7. Key Capital Projects

    8. Stay Connected

    9. Community Sponsorship

    10. Educational Scholarships

  4. Outages & Safety
    1. Outage Map

    2. Report an Outage

    3. Planned Outages

    4. Outage and Emergency Preparation Tips

    5. Types of Outages

    6. Electric Safety

    7. Water Safety & Quality

    8. Water Quality Reports

    9. Protect Yourself From Fraud

    10. Water Quality FAQs

  5. About PWP
    1. Meet PWP's Executive Team

    2. Who We Are

    3. Where Our Power Comes From

    4. Where Our Water Comes From

    5. A Sustainable Future

    6. Reports & Documents

    7. Awards & Recognition

    8. Youth Educational Programming

    9. The Latest from Pasadena Water & Power

    10. Contact Us

  •  
    Sustainability
    Solar and Battery Rebates
    PWP now offers rebates for solar and battery systems for residential and commercial customers.
    View Rebates and Programs
  • Water quality laboratory tools such as beakers
     
    Your Drinking Water
    2026 Water Quality Report
    Our annual report on Pasadena's water is now available
    Read the Consumer Confidence Report
  • A close-up of a PWP bill
     
    Upcoming Rate Adjustment
    Try the Bill Estimator
    See a personalized projection of what upcoming electric rates would mean for your bill.
    Electric Bill Estimator
  •  
    Fraud Alert
    Protect Yourself from Fraud
    Be aware of the latest reports of scam calls and misleading visitors
    View Reports
  •  
    Go Green
    Sign Up for Paperless Billing
    You can sign up for paperless billing and reduce paper waste.
    More Information

Sign In

Pay Your Bill & Manage Your Account

Register for your account.

Learn how to create a new account.

Quick Links
An icon of paper bills Bill assistance and services for income-qualified customers, to help you save money.
Home efficiency assessments and upgrades at no cost for residential customers.
Electric vehicle information and updates.
Dollar symbol Quick Pay - Pay your latest bill without logging into the customer portal

Latest News

Pasadena Water and Power leadership and staff pose with a plaque commemorating the American Public Power Association Diamond Safety Award

OSHA Safe & Sound Week: PWP Celebrates Safety Award

Read More
Clean Power Pasadena logo on green background

Pasadena Water and Power Seeks Innovative Partners to Advance Clean Energy Goals

Read More
Pasadena Water and Power's scholarship and art contest winners pose with certificates of recognition inside City Council chambers. They are joined by General Manager David Reyes, Vice Mayor Jess Rivas and Assistant General Manager Jen Guess Mayo

Pasadena Water and Power Announces Winners of Art Contest and Academic Scholarships

Read More
See All News Items
Our Community
See All YouTube Videos
Tweets by @PWPnews
Tweets by PWPnews

Contact Pasadena Water and Power

Power Emergencies
(626) 744-4673

Water Emergencies
(626) 744-4138

PWP Customer Service Line
(626) 744-4005

Walk-Up Payment Center
Municipal Services Payment Center/City Hall
100 North Garfield Ave., Room N106
Pasadena, CA 91101
7:30 a.m. to 5:15 p.m. Mon-Fri, except holidays

Manage Your Account
Your Water & Power Rates
Contact Us
Save Water
Financial Assistance Programs
Residential Programs & Rebates
Commercial Programs & Rebates
Sign Up for Our Newsletters

© Copyright 2025 Pasadena Water and Power. All Rights Reserved.

Loading

City Departments

  • City Attorney
  • City Clerk
  • City Manager
  • City Mayor & City Council
  • Finance
  • Fire
  • Housing
  • Human Resources
  • Parks, Recreation & Community Services
  • Information Technology
  • Library
  • Planning & Community Development
  • Police
  • Public Health
  • Public Works
  • Rent Stabilization
  • Transportation
  • Water & Power

Affiliated Agencies

  • Burbank Airport Authority
  • Gold Line Transit Authority
  • Pasadena Center Operating Company
  • Pasadena Community Access Corporation
  • Rose Bowl Operating Company
  • Pasadena Unified School District

E-PAY SERVICES

  • Business License Renewal
  • Parking Permits
  • Utility Bill Payment
  • Yard Sale Permit
  • Parking Citations

CITY SERVICES

  • News Releases
  • Resident Services
  • Business Services
  • City Job Opportunities
  • City Employee Links
  • Citizen Service Center
  • Contact the City
  • Visitor Information
  • All City Services

CITY COUNCIL

  • City Council Agendas
  • City Council Districts

Manual Accessibility Audit by auditors with disabilities in progress
Copyright 2026 © City of Pasadena. All Rights Reserved.

City Mission, Vision, and Values

Privacy Statement • Website Accessibility
Contact the City (626) 744-7311

Disclaimers