The extended call center hours will conclude on November 20, 2023. Regular call center hours will return to 7:30 a.m. to 5:30 p.m.
Pasadena Water and Power's customer service call center will temporary extend its hours in order to serve more customers in a timely manner. Starting August 21, PWP customer service can be reached from 7:30 a.m. to 7 p.m., Monday through Friday. Customer service can be reached at (626) 744-4005.
Our customer service agents can answer inquiries about your account, including billing questions, payment plan assistance, service connections and more. For a full list of contacts, including emergency lines, visit our Contact Us page.