Contact Us
Customer Service
626.744.4005
Hours: Monday-Friday, 7:30 a.m. - 5:30 p.m., except holidays
For assistance with general information and non-account inquiries, email WPD_Answerline@cityofpasadena.net.
Include your name, address, and phone number and your question.
For assistance with a new service or existing account inquiries, contact Customer Service directly to speak with an agent.
An agent can assist you with the following:
• Billing questions
• High bill investigations
• Service Connections/ Disconnect Service
• Payment Assistance
• Change of Mailing Addresses
• Adding Authorized Parties
• All Account Services and Questions
Power Emergencies
626.744.4673
Water Emergencies
626.744.4138
Life-Threatening Emergencies
Call 911
Report Water Waste
626.744.7311
City of Pasadena 24/7 Fraud Hotline
626.744.7448
Residential Rebates
626.744.7311
Business Services
626.744.3739
Recycling / Waste Reduction
626.744.7311
Sanitation Inquiries
626.744.7311
TDD-Hearing & Speech Impaired
626.744.8490
Media Relations
626.744.7909
PWP General Manager’s Office
626.744.4409
Addresses:
Payment Mailing Address
(Please Do Not Send Cash)
Pasadena Water and Power
P.O. Box 7120
Pasadena, CA 91109-7220
Non-Payment Correspondence
Pasadena Water and Power
P.O. Box 7121
Pasadena CA 91109-7121
Walk-Up Payment Center
Municipal Services Payment Center/City Hall
100 N. Garfield Ave., Room N106
Pasadena, CA 91109
Business Hours: Monday-Friday 7:30 a.m. - 5:15 p.m.
Receive Outage Notifications
Reliable and safe utility service is our highest priority. In the unlikely event of a power outage, affected residents are notified with an automated call and provided estimated times of restoration.
To make sure you receive the call, make sure your contact information is up to date with your current mobile number in one of the following ways:
Online
Through Account Access
By Mail
Print and mail this form.
By Phone
Call our Customer Service Center at 626.744.4005 during normal business hours
