Contact Us

A PWP Customer Service Representative smiles wearing a phone headset

Customer Service
(626) 744-4005
Hours: Monday-Friday, 7:30 a.m. - 5:30 p.m., except holidays

For assistance with a new service or existing account inquiries, contact Customer Service directly to speak with a representative. A Customer Service Representative can assist you with the following:

  • Billing questions
  • High bill investigations
  • Service Connections/ Disconnect Service
  • Payment Assistance
  • Change of Mailing Addresses
  • Adding Authorized Parties
  • All Account Services and Questions

Power Emergencies
(626) 744-4673

Water Emergencies
(626) 744-4138

Life-Threatening Emergencies
Call 911

Report Water Waste
(626) 744-7311

City of Pasadena 24/7 Fraud Hotline
(626) 744-7448

Residential Rebates
(626) 744-7311

Recycling / Waste Reduction
(626) 744-7311

Sanitation Inquiries
(626) 744-7311

TDD-Hearing & Speech Impaired
(626) 744-8490

Media Relations
(626) 744-7909

PWP General Manager’s Office
(626) 744-4409

Addresses:

Payment Mailing Address
(Please Do Not Send Cash)
Pasadena Water and Power
P.O. Box 7120
Pasadena, CA 91109-7220

Non-Payment Correspondence
Pasadena Water and Power
P.O. Box 7121
Pasadena CA 91109-7121

Walk-Up Payment Center
Municipal Services Payment Center/City Hall
100 N. Garfield Ave., Room N106
Pasadena, CA 91109
Business Hours: Monday-Friday 7:30 a.m. - 5:15 p.m.

Receive Outage Notifications

Reliable and safe utility service is our highest priority. In the unlikely event of a power outage, affected residents are notified with an automated call and provided estimated times of restoration.

To make sure you receive the call, make sure your contact information is up to date with your current mobile number in one of the following ways:

Display icon

Online

Through Account Access

Email icon

By Mail

Print and mail this form.

Mobile icon

By Phone

Call our Customer Service Center at 626.744.4005 during normal business hours