Contact Us

A PWP Customer Service Representative smiles wearing a phone headset

Customer Service
Hours: Monday-Friday, 7:30 a.m. - 5:30 p.m., except holidays

For assistance with general information and non-account inquiries, email
Include your name, address, and phone number and your question.

For assistance with a new service or existing account inquiries, contact Customer Service directly to speak with an agent.
An agent can assist you with the following:
• Billing questions
• High bill investigations
• Service Connections/ Disconnect Service
• Payment Assistance
• Change of Mailing Addresses
• Adding Authorized Parties
• All Account Services and Questions

Power Emergencies

Water Emergencies

Life-Threatening Emergencies
Call 911

Report Water Waste

City of Pasadena 24/7 Fraud Hotline

Residential Rebates

Recycling / Waste Reduction

Sanitation Inquiries

TDD-Hearing & Speech Impaired

Media Relations

PWP General Manager’s Office


Payment Mailing Address
(Please Do Not Send Cash)
Pasadena Water and Power
P.O. Box 7120
Pasadena, CA 91109-7220

Non-Payment Correspondence
Pasadena Water and Power
P.O. Box 7121
Pasadena CA 91109-7121

Walk-Up Payment Center
Municipal Services Payment Center/City Hall
100 N. Garfield Ave., Room N106
Pasadena, CA 91109
Business Hours: Monday-Friday 7:30 a.m. - 5:15 p.m.

Receive Outage Notifications

Reliable and safe utility service is our highest priority. In the unlikely event of a power outage, affected residents are notified with an automated call and provided estimated times of restoration.

To make sure you receive the call, make sure your contact information is up to date with your current mobile number in one of the following ways:

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Through Account Access

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By Mail

Print and mail this form.

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By Phone

Call our Customer Service Center at 626.744.4005 during normal business hours