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A temporary password will be sent to your email on file.

This account number is not valid. Please check your records and try again.

Your temporary PIN has been sent to your email address on file with PWP.

We do not have an email on file for your Account Number. Further verification is needed.

Please enter the House Street Number of your Service Address.

This account number is not valid. Please check your records and try again.

A temporary PIN has been reset successfully.

Your New PIN is:

Please make sure to change your password the next time you log in.

The information you provided does not match our records. Please contact Customer Service to reset your PIN.

PWP Customer Service
626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays.

Due to technical difficulties we are not able to reset your password. Please contact Customer Service if you need immediate assistance or try again later.

PWP Customer Service
626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays.

We have a new way to manage your account!

Pasadena Water & Power has upgraded its online account management to better serve you. In order to access it, you will need to create a new account on this system with a new log in ID and password, which takes just a few moments.

Create My Account


Call customer service for help: (626) 744-4005

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Latest News

State Officials join PWP to Kickoff Glenarm Battery Energy Storage System

City and State Officials pose with gold shovels and green hard hats in preparation of a ceremonial groundbreaking. Behind them is a bulldozer and a green banner that reads Battery Energy Storage System Coming 2027.
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Language:
 
  1. Accounts & Services

    1. Start New Service with PWP

    2. Manage Your Account

    3. Utility Services Planning & Upgrades

    4. Contact Us

    5. Service Interruption Policy

    6. Rates Information

    7. Understanding Your Redesigned Residential Bill

    8. Protect Yourself From Fraud

    9. Green Power Program

    10. Go Paperless with PWP

  2. Ways to Save

    1. Residential Rebates and Programs

    2. Bill Assistance and Low Income Programs

    3. Business Rebates and Programs

    4. Multi-Family Property Programs

    5. Home Improvement Program

    6. Save Water

    7. Save Energy

    8. Go Green

    9. Home Water and Energy Reports

    10. The Ripple Effect

  3. News & Community

    1. The Latest from Pasadena Water & Power

    2. Upcoming Events & Workshops

    3. Youth Educational Programming

    4. Awards & Recognition

    5. Watts Current Monthly Newsletter

    6. Construction Projects

    7. Key Capital Projects

    8. Stay Connected

    9. Community Sponsorship

    10. Educational Scholarships

  4. Outages & Safety

    1. Outage Map

    2. Report an Outage

    3. Planned Outages

    4. Outage and Emergency Preparation Tips

    5. Types of Outages

    6. Electric Safety

    7. Water Safety & Quality

    8. Water Quality Reports

    9. Protect Yourself From Fraud

    10. Water Quality FAQs

  5. About PWP

    1. Meet PWP's Executive Team

    2. Who We Are

    3. Where Our Power Comes From

    4. Where Our Water Comes From

    5. A Sustainable Future

    6. Reports & Documents

    7. Awards & Recognition

    8. Youth Educational Programming

    9. The Latest from Pasadena Water & Power

    10. Contact Us

Windsor Reservoir Caption 2
  1. HOME
New Customer Portal Help

New Customer Portal Help

PWP is excited to announce the replacement of its existing customer information system (CIS); and in December 2021 will be introducing a new platform that will include enhancements to improve the customer experience and provide easy-to-access information online.

 

Helpful Links

  • PWP Launches New Customer Information System
  • Understanding Your Bill
    a young woman sits at home at night , going through her domestic bills and comparing them with comparison websites using her digital tablet . a young woman sits at home at night , going through her domestic bills and comparing them with comparison websites using her digital tablet .
  • Frequently Asked Questions
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Latest News

State Officials join PWP to Kickoff Glenarm Battery Energy Storage System

City and State Officials pose with gold shovels and green hard hats in preparation of a ceremonial groundbreaking. Behind them is a bulldozer and a green banner that reads Battery Energy Storage System Coming 2027.
See All News Items

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Contact Pasadena Water and Power

Power Emergencies
(626) 744-4673

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(626) 744-4138

PWP Customer Service Line
(626) 744-4005

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Municipal Services Payment Center/City Hall
100 North Garfield Ave., Room N106
Pasadena, CA 91101
7:30 a.m. to 5:15 p.m. Mon-Fri, except holidays

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