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A temporary password will be sent to your email on file.

This account number is not valid. Please check your records and try again.

Your temporary PIN has been sent to your email address on file with PWP.

We do not have an email on file for your Account Number. Further verification is needed.

Please enter the House Street Number of your Service Address.

This account number is not valid. Please check your records and try again.

A temporary PIN has been reset successfully.

Your New PIN is:

Please make sure to change your password the next time you log in.

The information you provided does not match our records. Please contact Customer Service to reset your PIN.

PWP Customer Service
626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays.

Due to technical difficulties we are not able to reset your password. Please contact Customer Service if you need immediate assistance or try again later.

PWP Customer Service
626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays.

We have a new way to manage your account!

Pasadena Water & Power has upgraded its online account management to better serve you. In order to access it, you will need to create a new account on this system with a new log in ID and password, which takes just a few moments.

Create My Account


Call customer service for help: (626) 744-4005

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  1. Accounts & Services

    1. Start New Service with PWP

    2. Manage Your Account

    3. Utility Services Planning & Upgrades

    4. Contact Us

    5. Rates Information

    6. Understanding Your Redesigned Residential Bill

    7. Protect Yourself From Fraud

    8. Green Power Program

  2. Ways to Save

    1. Residential Programs

    2. Help for Low Income Customers

    3. Business Programs

    4. Multi-Family Property Programs

    5. Drought Awareness - Do Your Part to Save Water

    6. Save Energy

    7. Go Green

  3. News & Community

    1. The Latest from Pasadena Water & Power

    2. Upcoming Events & Workshops

    3. Educational Partnerships

    4. Awards & Recognition

    5. Construction Projects

    6. Key Capital Projects

    7. Stay Connected

    8. Community Sponsorship

    9. Contact Us

  4. Outages & Safety

    1. Outage Map

    2. Report an Outage

    3. Planned Outages

    4. Emergency Preparation

    5. Electric Safety

    6. Water Safety & Quality

    7. Water Quality Reports

    8. Protect Yourself From Fraud

  5. About PWP

    1. Meet PWP's Executive Team

    2. Who We Are

    3. Where Our Power Comes From

    4. Where Our Water Comes From

    5. A Sustainable Future

    6. Reports & Documents

    7. Awards & Recognition

    8. Educational Partnerships

    9. The Latest from Pasadena Water & Power

    10. Contact Us

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  1. HOME
Outages & Safety   >   Electric Safety
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Electric Safety

Electricity is an essential part of everyday life.

It powers everything from office computers to large motors and equipment. Below is some general information on taking proper caution when living or working around electricity.

  • Electric Safety Tips
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  • Tree Trimming & Power Lines
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  • Electric & Magnetic Fields
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  • Portable/Emergency Generator Safety
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  • Reporting an Outage or Downed Power Line
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Contact Information

  1. Power Emergencies
    626.744.4673

    Water Emergencies
    626. 744.4138

    PWP Customer Service
    626.744.4005
    7:30 a.m. to 5:30 p.m. Mon-Fri
    100 North Garfield Ave., Room N106
    Pasadena, CA 91101

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Contact Pasadena Water and Power

Power Emergencies
626.744.4673

Water Emergencies
626.744.4138

PWP Customer Service Line
626.744.4005
7:30 a.m. to 5:30 p.m. Mon-Fri, except holidays
100 North Garfield Ave., Room N106
Pasadena, CA 91101

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