Federal Funding COVID-19 Assistance Programs

In order to further support customers who have been impacted by the COVID-19 pandemic, PWP participated in two, federally-funded assistance programs the California Water and Wastewater Arrearage Payment Program (CWWAPP) and California Arrearage Payment Program (CAPP).

a young woman sits at home at night , going through her domestic bills and comparing them with comparison websites using her digital tablet .

California Water and Wastewater Arrearage Payment Program (CWWAPP)

CWWAPP is a program that utilized funds from the American Rescue Plan Act of 2021 to make direct payments to community water systems to cover customer arrearages, or past due bills, resulting during the COVID-19 pandemic emergency. CWWAPP only covers the water portion of a customer's PWP utility bill. As part of the participation requirements, the program applied to eligible customer accounts that were past due during the specified period (March 4, 2020 through December 31, 2022).

The City of Pasadena received form the State Water Resources Control Board using federal American Rescue Plan Act funds for customer assistance. The sum of all the funding the City of Pasadena received under CWWAPP was $3,392,471.43 (breakdown below).

  • CWWAPP Drinking Water (Phase 1) -  $2,042,263.85
  • CWWAPP Drinking Water (Phase 2) -  $1,314,934.91
  • CWWAPP Wastewater  - $35,272.67

Learn more here.

California Arrearage Payment Program (CAPP)

CAPP offered financial assistance to residential and commercial customers of electric and gas utility companies to reduce bill delinquencies accrued during the COVID-19 pandemic emergency. CAPP only covered the electric portion of a customer's PWP utility bill. As part of the participation requirements, the program applied to eligible customer accounts that were past due during the specified period (March 4, 2020 through December 31, 2021).

Learn more here.

Important Information

Please take notice of these important points regarding the CAPP and CWWAPP.

  • Customers are encouraged to pay the current amount due on bills.
  • PWP did not impose late fees or penalties and did not be disconnect service for past due accounts while the programs were implemented.
  • Customers did not need to apply for either CAPP or CWWAPP. The City applied on behalf of customers. Credits were applied to eligible customer accounts.
  • There was no income qualification for either program.
  • There was no guarantee that PWP will received enough federal funds to cover all customers' delinquent bills.

Other Resources

Additional resources for payment assistance.