Modal title

A temporary password will be sent to your email on file.

This account number is not valid. Please check your records and try again.

Your temporary PIN has been sent to your email address on file with PWP.

We do not have an email on file for your Account Number. Further verification is needed.

Please enter the House Street Number of your Service Address.

This account number is not valid. Please check your records and try again.

A temporary PIN has been reset successfully.

Your New PIN is:

Please make sure to change your password the next time you log in.

The information you provided does not match our records. Please contact Customer Service to reset your PIN.

PWP Customer Service
626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays.

Due to technical difficulties we are not able to reset your password. Please contact Customer Service if you need immediate assistance or try again later.

PWP Customer Service
626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays.

We have a new way to manage your account!

Pasadena Water & Power has upgraded its online account management to better serve you. In order to access it, you will need to create a new account on this system with a new log in ID and password, which takes just a few moments.

Create My Account


Call customer service for help: (626) 744-4005

Skip to Main Content
City of Pasadena Home
Power Status  Outage
Tel (626) 744-4005
  • Accounts & Services
  • Ways to Save
  • News & Community
  • Outages & Safety
  • About PWP
Sign In to My Account

  1. Start New Service with PWP

  2. Manage Your Account

  3. Utility Services Planning & Upgrades

  4. Contact Us

  1. Rates Information

  2. Understanding Your Redesigned Residential Bill

  3. Protect Yourself From Fraud

  4. Green Power Program

  1. Residential Programs

  2. Bill Assistance and Low Income Programs

  3. Business Programs

  4. Multi-Family Property Programs

  1. Save Water

  2. Save Energy

  3. Go Green

Latest News

PWP Welcomes New Assistant General Manager of Finance and Administration

AGM Lynne Chaimowitz at her desk
See All News Items

  1. The Latest from Pasadena Water & Power

  2. Upcoming Events & Workshops

  3. Educational Partnerships

  4. Awards & Recognition

  1. Construction Projects

  2. Key Capital Projects

  3. Stay Connected

  4. Community Sponsorship

  5. Contact Us

  1. Outage Map

  2. Report an Outage

  3. Planned Outages

  4. Outage and Emergency Preparation Tips

  1. Electric Safety

  2. Water Safety & Quality

  3. Water Quality Reports

  4. Protect Yourself From Fraud

  1. Meet PWP's Executive Team

  2. Who We Are

  3. Where Our Power Comes From

  4. Where Our Water Comes From

  5. A Sustainable Future

  1. Reports & Documents

  2. Awards & Recognition

  3. Educational Partnerships

  4. The Latest from Pasadena Water & Power

  5. Contact Us

 
  1. Accounts & Services

    1. Start New Service with PWP

    2. Manage Your Account

    3. Utility Services Planning & Upgrades

    4. Contact Us

    5. Rates Information

    6. Understanding Your Redesigned Residential Bill

    7. Protect Yourself From Fraud

    8. Green Power Program

  2. Ways to Save

    1. Residential Programs

    2. Bill Assistance and Low Income Programs

    3. Business Programs

    4. Multi-Family Property Programs

    5. Save Water

    6. Save Energy

    7. Go Green

  3. News & Community

    1. The Latest from Pasadena Water & Power

    2. Upcoming Events & Workshops

    3. Educational Partnerships

    4. Awards & Recognition

    5. Construction Projects

    6. Key Capital Projects

    7. Stay Connected

    8. Community Sponsorship

    9. Contact Us

  4. Outages & Safety

    1. Outage Map

    2. Report an Outage

    3. Planned Outages

    4. Outage and Emergency Preparation Tips

    5. Electric Safety

    6. Water Safety & Quality

    7. Water Quality Reports

    8. Protect Yourself From Fraud

  5. About PWP

    1. Meet PWP's Executive Team

    2. Who We Are

    3. Where Our Power Comes From

    4. Where Our Water Comes From

    5. A Sustainable Future

    6. Reports & Documents

    7. Awards & Recognition

    8. Educational Partnerships

    9. The Latest from Pasadena Water & Power

    10. Contact Us

Windsor Reservoir Caption 2
  1. HOME
Ways to Save   >   Go Green

Go Green

Programs to help you live a cleaner and greener lifestyle.

Sustainability Programs

  • Electrify Your Home
    two story house with a green yard, two patio chairs, blue sky two story house with a green yard, two patio chairs, blue sky
    Rebates for Electric Heat Pump Water Heater, Electric Clothes Dryer, Electric Water Heater, Electric Range/Range Oven Combo, Electric Heat Pump Clothes Dryer, Electric Wall Oven
  • Electric Vehicles
    white electric vehicle charging white electric vehicle charging
    Electric Vehicle and Charger rebates
  • Green Power Program
    3d render image of grass field with photovoltaic and wind power plants 3d render image of grass field with photovoltaic and wind power plants
    Get 100% green energy to your home or business
  • Solar Energy Systems
    Photovoltaic panels on the roof Photovoltaic panels on the roof
    Solar Energy Systems
Share

Helpful Links

  1. Residential Programs
  2. Business Programs
  3. Apply for a Residential Energy Rebate

    Log-in to your PWP account to apply for home energy rebates
  4. Apply for a Water Rebate

    Visit SoCalWater$mart to apply for home water rebates
  5. Payment Options

Stay Connected
Subscribe to our Newsletters

  1. For Residents, Subscribe to Watts Current
     

    For Business Owners, The Conduit
    Send us an email to subscribe

Contact Information

  1. PWP Rebate Programs 
    (626) 744-6970

    PWP Customer Service 
    (626) 744-4005
    7:30 a.m. to 5:30 p.m. Mon-Fri
    100 North Garfield Ave., Room N106
    Pasadena, CA 91101

Language:

Contact Pasadena Water and Power

Power Emergencies
626.744.4673

Water Emergencies
626.744.4138

PWP Customer Service Line
626.744.4005
7:30 a.m. to 5:30 p.m. Mon-Fri, except holidays
100 North Garfield Ave., Room N106
Pasadena, CA 91101

Manage Your Account
Your Water & Power Rates
Contact Us
Save Water
Financial Assistance Programs
Residential Programs & Rebates
Commercial Programs & Rebates
Sign Up for Our Newsletters

© Copyright 2023 Pasadena Water and Power. All Rights Reserved.

Loading

Departments

  • City Attorney/ City Prosecutor
  • City Clerk
  • City Manager
  • Finance
  • Fire
  • Housing
  • Human Resources
  • Parks, Recreation & Community Services
  • Information Technology
  • Library
  • Planning & Community Development
  • Police
  • Public Health
  • Public Works
  • Transportation
  • Water & Power

Affiliated Agencies

  • Burbank Airport Authority
  • Gold Line Transit Authority
  • Pasadena Center Operating Company
  • Pasadena Community Access Corporation
  • Rose Bowl Operating Company
  • Pasadena Unified School District

E-PAY SERVICES

  • Business License Renewal
  • Parking Permits
  • Utility Bill Payment
  • Yard Sale Permit
  • Parking Citations

CITY SERVICES

  • News Releases
  • Resident Services
  • Business Services
  • City Job Opportunities
  • City Employee Links
  • Citizen Service Center
  • Contact the City
  • Visitor Information
  • All City Services

CITY COUNCIL

  • City Council Agendas
  • City Council Districts
City Mission, Vision, and Values
Copyright 2023 © City of Pasadena. All Rights Reserved.
Contact the City (626) 744-7311
 
Privacy Statement
Website Accessibility
Disclaimers