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PWP Customer Service
626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays.

Due to technical difficulties we are not able to reset your password. Please contact Customer Service if you need immediate assistance or try again later.

PWP Customer Service
626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays.

We have a new way to manage your account!

Pasadena Water & Power has upgraded its online account management to better serve you. In order to access it, you will need to create a new account on this system with a new log in ID and password, which takes just a few moments.

Create My Account


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One Day Watering Schedule Now In Effect

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  1. Accounts & Services
    1. Start New Service with PWP

    2. Manage Your Account

    3. Utility Services Planning & Upgrades

    4. Contact Us

    5. Rates Information

    6. Understanding Your Redesigned Residential Bill

    7. Protect Yourself From Fraud

    8. Green Power Program

  2. Ways to Save
    1. Residential Programs

    2. Bill Assistance and Low Income Programs

    3. Business Programs

    4. Multi-Family Property Programs

    5. Save Water

    6. Save Energy

    7. Go Green

  3. News & Community
    1. The Latest from Pasadena Water & Power

    2. Upcoming Events & Workshops

    3. Educational Partnerships

    4. Awards & Recognition

    5. Construction Projects

    6. Key Capital Projects

    7. Stay Connected

    8. Community Sponsorship

    9. Contact Us

  4. Outages & Safety
    1. Outage Map

    2. Report an Outage

    3. Planned Outages

    4. Outage and Emergency Preparation Tips

    5. Electric Safety

    6. Water Safety & Quality

    7. Water Quality Reports

    8. Protect Yourself From Fraud

  5. About PWP
    1. Meet PWP's Executive Team

    2. Who We Are

    3. Where Our Power Comes From

    4. Where Our Water Comes From

    5. A Sustainable Future

    6. Reports & Documents

    7. Awards & Recognition

    8. Educational Partnerships

    9. The Latest from Pasadena Water & Power

    10. Contact Us

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  1. HOME
Ways to Save   >   Residential Programs   >   Heating & Cooling Systems

Heating & Cooling Systems

Up to half of your home’s energy bill can be spent on the AC working to keep your home cool. Don’t let hot summers take a toll on your power bill — have your Central AC Unit checked out, invest in a smart thermostat, or replace old AC equipment to keep your home running as efficiently as possible.

  • Smart Thermostat Rebate
    A simplistic photo of a round, modern, programmable digital thermostat, on a clean white wall in cooling mode. A simplistic photo of a round, modern, programmable digital thermostat, on a clean white wall in cooling mode.
  • Central AC Rebate
    Central AC in backyard in front of brick wall Central AC in backyard in front of brick wall
  • Room AC Rebate
    Horizontal photo of a room air conditioner on a white background Horizontal photo of a room air conditioner on a white background
  • Ceiling Fan Rebate
    White ceiling fan on wood roof White ceiling fan on wood roof
  • Solar Attic Fan Rebate
    Solar powered attic vents on houseS Solar powered attic vents on houseS
  • Whole House Fan Rebate
    Metal wire fan on black background, Spinning fan closeup. Metal wire fan on black background, Spinning fan closeup.
  • Central AC Tune-up Rebate
    Repairmen works on a home's air conditioner unit outdoors. He is checking the compressor inside the unit using a digital tablet. He wears a navy blue uniform and his safety glasses. Repairmen works on a home's air conditioner unit outdoors. He is checking the compressor inside the unit using a digital tablet. He wears a navy blue uniform and his safety glasses.
  • Heat Pump Rebate
    Contemporary brown living room with two windows. Heat pump above couch Contemporary brown living room with two windows. Heat pump above couch
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  1. Apply for an Energy Rebate

    Log-in to your PWP account to apply for home energy rebates

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Contact Information

  1. PWP Rebate Programs
    626.744.7311

    PWP Customer Service
    626.744.4005

    7:30 a.m. to 5:30 p.m. Mon-Fri
    100 North Garfield Ave., Room N106
    Pasadena, CA 91101

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Contact Pasadena Water and Power

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626.744.4673

Water Emergencies
626.744.4138

PWP Customer Service Line
626.744.4005
7:30 a.m. to 5:30 p.m. Mon-Fri, except holidays
100 North Garfield Ave., Room N106
Pasadena, CA 91101

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