Home Water and Energy Reports

In an effort to help reduce citywide water and energy use, PWP provides free water and energy home reports to PWP customers. These personalized reports provide valuable information to help customers save, and also allow customers to compare one's water and energy use with similar homes.

Home Water Reports
Personalized Home Water Reports are available to all PWP residential water customers through the WaterSmart Customer PortalThe portal provides detailed analytics about water usage, and informative charts about historical usage. WaterSmart will also take data from your report to create a customized action plan that integrates available PWP incentives to help you save money and water. From there, you can sign up to be notified when your water use increases, and set goals and pledges to save even more.

Home Energy Reports

All PWP residential electric customers also have access to a user-friendly Energy Report Portal where they can view energy use details, browse a comprehensive energy-saving tips library, conduct a quick home energy survey, and more.

Personalized quarterly reports provide insightful, easy-to-understand information about your household energy use. Reports also include progress charts and personalized energy conservation tips, and provide a comparison of your energy use with similar homes in the area.

Get Started

  1. Log on - Register your account with the WaterSmart Customer Portal and the Energy Report Portal.
  2. Register - Use your account number listed on your PWP bill to register. Have the account number and property address ready.
  3. Personalize - Answer a short survey to provide accurate comparisons to similar households.


What Is In The Report?

The Reports help you understand your home's energy or water usage and make choices to use less. Each report provides:

  • Information on your home's use, including the ablity to see your home's use in the context of the energy use of Pasadena homes that are nearby and similar in size.
  • Progress tracking: You'll also see how your home's use changes over time and across seasons.
  • Ideas on Efficiency: On each report, you can find ways to save energy or water, including information on the rebates and other special programs we offer.

How Do You Determine The Size Of My Home And Why Might The Square Footage Be Different From What I'd Expect?

The square footage of your home that we use in the Report is based on data that is collected from your county assessor's office about your home. You can update this information and add more details on your household energy use by logging in to the web portal.

Can I Go Paperless? Yes, you can go paperless with just the delivery of email reports, or you can get both print and email reports by adjusting the Settings in the Portal or by calling us at 626.744.7311

Are You Spending Money To Send These Reports?

Yes. The Home Energy Report program, developed by third-party provider OPOWER, has been successfully deployed at utilities nationwide and has consistently delivered between 1.5 and 3.5 percent in average energy savings across the participant pool. The current contract with Opower costs $366,500 annually and will expire in June 2024.

The Home Water Report program, developed by third-party provider WaterSmart, has been successfully deployed at utilities internationally and has consistently delivered between 1 and 3 percent in average water savings. The latest contract with WaterSmart is a 3 years contract at $414,300 through February 2024.

How Did You Choose the Homes Used in my Household Comparisons?

To ensure your comparison is valid, we confidentially compare homes with energy needs like yours based on the homes' characteristics. Your ‘Household Comparison’ collects data from nearby homes that share similar characteristics, which includes location, building type, and occupants. If there are any changes to the home characteristics, such as the number of occupants, please visit the Home Energy Analysis page in the online portal to update your information. The comparison is compiled anonymously and not shared with anyone else—only you will know how your use compares to similar homes.

Why Don’t I Have Any Neighbors Shown For Comparison?

In certain instances,  the program is unable to find similar neighbors. You can still track your own energy or water usage and get relevant tips.

What If There Are Good Reasons That My Household Uses More Than The Similar Homes?

We try our best to provide you with a comparison that will help you make decisions about saving energy, water, and money using comparable data from homes that are similar to yours. Our research shows that for almost all residents this average is a good indication of typical use. Please note that the comparison is for informational purposes only, it may not account for some factors that only occur in certain homes. We encourage customers to visit the ‘Home Energy Analysis’ page in the online Home Energy Reports portal to update the home characteristics if there are any changes.

How Do Efficient Similar Homes Use So Much Less Than Me?

Energy-efficient households may take a variety of steps to reduce their use, including turning off lights and electronics when not in use and always running full loads in the dishwasher, washer and dryer. The reports provide customized tips to help you make your home more efficient.

Will The City Share This Information With Others?

No. PWP does not reveal individual customer information to third parties. PWP provides individual data to OPOWER and WaterSmart in order to generate these reports, but OPOWER and WaterSmart do not reveal individual data to third parties pursuant to their privacy policy.

Will The City Use This Information To Charge Me More For Utilities?

No, the information is solely for your personal use.

Will Anyone Else Know About My Usage?

No, your personal information is only provided to you. For all other comparisons, average numbers are used, so that all individual customer's energy usage is private and confidential.