Medical Assistance

Residential electric customers with qualifying electric powered medical equipment (see below) can receive $10 per month credit on their bill. To request a copy of the application, please call (626) 744-4005, log in to your account in the PWP Customer Information System, or visit any of the following centers below (by appointment only).

Where to Apply

Online: PWP Customer Information System

In Person:

Jackie Robinson Community Center
1020 N. Fair Oaks Ave.
8 AM – 7 PM Monday – Thursday
8 AM – 4:30 PM Fridays
626.744.7300 (by appointment only)

Villa Parke Community Center
363 E. Villa St.
8 AM – 5 PM Monday – Friday
626.744.6530 (by appointment only)

Victory Park
2575 Paloma St.
8 AM – 6 PM Monday – Thursday
8 AM – 5 PM Fridays
626.744.7500 (by appointment only)

Mail the completed application and doctor's note (on letterhead) to:

Pasadena Water and Power
Public Benefits Programs – Medical Assistance
P.O. Box 7115
Pasadena, CA 91109-9911

Please Note: Customers may only participate in one PWP bill payment assistance program at any one time. May not combine the Medical Assistance benefit with EUAP, CARES or CARES Plus benefits.

Qualifying Equipment: 

Aerosol tents
Apnea monitors
Compressors or concentrators
Electrostatic or ultrasonic nebulizers
Electric nerve stimulators
Hemodialysis machines
Kidney dialysis machines
Intermittent positive pressure breathing machines
Iron lungs
Pressure pads
Pressure pumps
Respirators or Ventilators
Suction machines
Motorized Wheelchair
Electric bed

Emergency Preparedness

All customers who depend upon electrically-operated medical or life-support equipment for survival should be prepared with a back-up generator or other plans necessary to ensure their health and welfare during power outages. To update your contact information or inform PWP of your medical device needs, call us at (626) 744-4005.

How to Apply for the Medical Assistance Program through the Customer Portal

  1. Log in to your MyMeter Account, or select the Create an Account and enter the required information.
  2. Once in the customer portal, select the house icon at top of the screen, then select Program Applications and Service Requests.
  3. Select Medical Assistance Application from the drop down menu.
  4. Complete the application, upload the required documentation, including a doctor’s note on official letterhead and a clear photo of a non-expired government ID, and click the submit button.