Payment Options

PWP offers several fast, simple, and secure ways to pay your bill.

Close up of female using a calculator with pen in hand. Next to her are a laptop, glasses, and financial printouts.

Pay Through Your Online Account

Log into your online account to enjoy the convenience of secure auto-pay options; plus, see your usage history, request a payment extension, and more.

Learn more about logging in for the first time with this instructional video

Mail Your Payment

Send your bill stub with a check or money order to :

City of Pasadena, Municipal Services
P.O. Box 7120
Pasadena, CA 91109-7220

Pay with Credit Card by Phone

To make a payment by phone, call Customer Service at 626.744.4005 and have your PWP account number ready. Visa, MasterCard, American Express or Discover cards are accepted. Payments made with an ATM card must be made in person.

Pay in Person

PWP’s payment office is located at the below address. Our cashiers accept ATM card, cash, check, or money order payments.

Municipal Services Payment Center / City Hall
100 N. Garfield Ave., Room N106
Pasadena, CA 91109

Drop Off Your Payment (After Hours)

Check and cashier’s check payments can be dropped off in PWP’s payment box, in front of City Hall, 100 North Garfield Ave. The map below marks the payment box location with a star. Please do not put cash in the payment box. Payments received after 10 a.m. will be credited the following business day.

Having Trouble Paying or Understanding Your Bill?