Planned Outages
Planned water or power outages are necessary to allow us to safely work on our systems.
PWP will provide customers with at least 72-hours notice before a scheduled outage occurs. Please note, the primary account holder will be responsible for notifying any tenants or occupants of planned interruptions of service.
Stay Informed
One of the best ways to stay informed of outages in your neighborhood is through our Outage Management System (OMS).
Registered customers receive direct cell phone alerts when there is a service outage in the area that provides estimated times of restoration. To sign up, simply update your account information and provide a cell phone number that PWP can use to during an outage.
Are you currently experiencing an unscheduled outage?
Receive Outage Notifications
Reliable and safe utility service is our highest priority. In the unlikely event of a power outage, affected residents are notified with an automated call and provided estimated times of restoration.
To make sure you receive the call, make sure your contact information is up to date with your current mobile number in one of the following ways:
Online
Through Account Access
By Mail
Print and mail this form.
By Phone
Call our Customer Service Center at 626.744.4005 during normal business hours
