Planned Outages

Planned water or power outages are necessary to allow us to safely work on our systems.

Utility Crew

PWP will provide customers with at least 7 days notice before a non-emergency occurs. Please note, the primary account holder will be responsible for notifying any tenants or occupants of planned interruptions of service.

Receive Outage Notifications

Reliable and safe utility service is our highest priority. In the unlikely event of a power outage, affected residents are notified with an automated call and provided estimated times of restoration.

To make sure you receive the call, make sure your contact information is up to date with your current mobile number in one of the following ways:

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Through Account Access

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By Mail

Print and mail this form.

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By Phone

Call our Customer Service Center at 626.744.4005 during normal business hours