Planned Outages
Planned water or power outages are necessary to allow us to safely work on our systems.
PWP will provide customers with at least 7 days notice before a non-emergency occurs. Please note, the primary account holder will be responsible for notifying any tenants or occupants of planned interruptions of service.
If an outage is scheduled for your area, here's what you need to know about food safety, medical equipment, generators and more.
Outages can be scheduled for different reasons. Learn more about why they happen.
You can report an outage 24 hours a day. Click here to find out how to report an outage.
Receive Outage Notifications
Reliable and safe utility service is our highest priority. In the unlikely event of a power outage, affected residents are notified with an automated call and provided estimated times of restoration.
To make sure you receive the call, make sure your contact information is up to date with your current mobile number in one of the following ways:
Online
Through Account Access
By Mail
Print and mail this form.
By Phone
Call our Customer Service Center at 626.744.4005 during normal business hours
