This is an informational update. Pasadena Water and Power is committed to providing reliable electric and water service to all customers. During the COVID-19 pandemic, PWP suspended late fees and service interruptions for delinquent bills. In February 2023, the Governor ended the COVID-19 State of Emergency. In accordance with this action, PWP will resume charging late fees only for delinquent bills generated on or after July 1, 2023. For example: The July bill must be more than 30 days past due, which means the late fee could be assessed in August. NOTE: Accounts with any past due charges not enrolled in a payment arrangement plan are subject to service interruption.
PWP encourages customers with any past due balances to enroll in payment arrangements. PWP also offers bill assistance programs for qualifying customers. For more information, visit our Bill Assistance and Low Income Programs page. If you have any questions or would like more information, please reach out to PWP Customer Service at (626) 744-4005 or WPD_AnswerLine@cityofpasadena.net.