A temporary password will be sent to your email on file.
This account number is not valid. Please check your records and try again.
Your temporary PIN has been sent to your email address on file with PWP.
We do not have an email on file for your Account Number. Further verification is needed.
Please enter the House Street Number of your Service Address.
This account number is not valid. Please check your records and try again.
A temporary PIN has been reset successfully.
Your New PIN is:
Please make sure to change your password the next time you log in.
The information you provided does not match our records. Please contact Customer Service to reset your PIN.
PWP Customer Service
626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays.
Due to technical difficulties we are not able to reset your password. Please contact Customer Service if you need immediate assistance or try again later.
PWP Customer Service
626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays.
Pasadena Water & Power has upgraded its online account management to better serve you. In order to access it, you will need to create a new account on this system with a new log in ID and password, which takes just a few moments.
Call customer service for help: (626) 744-4005
Last Updated: October 7, 2025
Enter both house number and street name (without street type such as ST, AVE, BLVD, etc.) below.
Learn more about Lead and Copper Rule Revisions (LCRR)
| Street Address | City and Zip Code | City-Owned Service Line | Customer-Owned Service Line | Basis of Material Classification (Customer Portion) | Entire Line Classification |
|---|
Power Emergencies
(626) 744-4673
Water Emergencies
(626) 744-4138
PWP Customer Service Line
(626) 744-4005
Walk-Up Payment Center
Municipal Services Payment Center/City Hall
100 North Garfield Ave., Room N106
Pasadena, CA 91101
7:30 a.m. to 5:15 p.m. Mon-Fri, except holidays
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