Modal title

A temporary password will be sent to your email on file.

This account number is not valid. Please check your records and try again.

Your temporary PIN has been sent to your email address on file with PWP.

We do not have an email on file for your Account Number. Further verification is needed.

Please enter the House Street Number of your Service Address.

This account number is not valid. Please check your records and try again.

A temporary PIN has been reset successfully.

Your New PIN is:

Please make sure to change your password the next time you log in.

The information you provided does not match our records. Please contact Customer Service to reset your PIN.

PWP Customer Service
626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays.

Due to technical difficulties we are not able to reset your password. Please contact Customer Service if you need immediate assistance or try again later.

PWP Customer Service
626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays.

We have a new way to manage your account!

Pasadena Water & Power has upgraded its online account management to better serve you. In order to access it, you will need to create a new account on this system with a new log in ID and password, which takes just a few moments.

Create My Account


Call customer service for help: (626) 744-4005

Skip to Main Content
City of Pasadena Home
Power Status  Outage
Tel 626.744.4005
image of pasadena logo in white
  • Accounts & Services
  • Ways to Save
  • News & Community
  • Outages & Safety
  • About PWP
Sign In to My Account
  1. Start New Service with PWP

  2. Manage Your Account

  3. Utility Services Planning & Upgrades

  4. Contact Us

  1. Rates Information

  2. Understanding Your Redesigned Residential Bill

  3. Protect Yourself From Fraud

  4. Green Power Program

  1. Residential Programs

  2. Help for Low Income Customers

  3. Business Programs

  4. Multi-Family Property Programs

  1. Drought Awareness - Do Your Part to Save Water

  2. Save Energy

  3. Go Green

Latest News

Protect Yourself From Fraud

Senior Man Giving Credit Card Details On The Phone
See All News Items
  1. The Latest from Pasadena Water & Power

  2. Upcoming Events & Workshops

  3. Educational Partnerships

  4. Awards & Recognition

  1. Construction Projects

  2. Key Capital Projects

  3. Stay Connected

  4. Community Sponsorship

  5. Contact Us

  1. Outage Map

  2. Report an Outage

  3. Planned Outages

  4. Emergency Preparation

  1. Electric Safety

  2. Water Safety & Quality

  3. Water Quality Reports

  4. Protect Yourself From Fraud

  1. Meet PWP's Executive Team

  2. Who We Are

  3. Where Our Power Comes From

  4. Where Our Water Comes From

  5. A Sustainable Future

  1. Reports & Documents

  2. Awards & Recognition

  3. Educational Partnerships

  4. The Latest from Pasadena Water & Power

  5. Contact Us

 
  1. Accounts & Services
    1. Start New Service with PWP

    2. Manage Your Account

    3. Utility Services Planning & Upgrades

    4. Contact Us

    5. Rates Information

    6. Understanding Your Redesigned Residential Bill

    7. Protect Yourself From Fraud

    8. Green Power Program

  2. Ways to Save
    1. Residential Programs

    2. Help for Low Income Customers

    3. Business Programs

    4. Multi-Family Property Programs

    5. Drought Awareness - Do Your Part to Save Water

    6. Save Energy

    7. Go Green

  3. News & Community
    1. The Latest from Pasadena Water & Power

    2. Upcoming Events & Workshops

    3. Educational Partnerships

    4. Awards & Recognition

    5. Construction Projects

    6. Key Capital Projects

    7. Stay Connected

    8. Community Sponsorship

    9. Contact Us

  4. Outages & Safety
    1. Outage Map

    2. Report an Outage

    3. Planned Outages

    4. Emergency Preparation

    5. Electric Safety

    6. Water Safety & Quality

    7. Water Quality Reports

    8. Protect Yourself From Fraud

  5. About PWP
    1. Meet PWP's Executive Team

    2. Who We Are

    3. Where Our Power Comes From

    4. Where Our Water Comes From

    5. A Sustainable Future

    6. Reports & Documents

    7. Awards & Recognition

    8. Educational Partnerships

    9. The Latest from Pasadena Water & Power

    10. Contact Us

Windsor Reservoir Caption 2
  1. HOME
Accounts & Services   >   Start New Service with PWP

Start New Service with PWP

Processing this application takes two (2) business days.  Need service sooner? Call Pasadena Water and Power Customer Service at (626) 744-4005.

Important information for All Applicants:

  • A valid Social Security Number is required for the primary applicant responsible for the Account. Positive ID verification is required of all Applicants to complete the application.
  • Applicants and Person(s) Authorized on the application must be 18 years of age or older to apply for service and conduct business on behalf of the Primary Applicant.
  • All applications are reviewed and processed by a Customer Service Representative. Incomplete or invalid data may result in delays of processing your request for new service.
  • Additional documentation may be requested in order for the application to be processed.
  • Submitting this application does not guarantee service.
  • Services will be connected Mon-Fri from 9 a.m.- 6 p.m. (excluding weekends and holidays).   
  • Allow two (2) business days to process your application. Dates for requested connection are based on availability and are subject for connection on the next available business day.
  • A service fee of $23.37 will apply on the opening statement of the account. Same day requests are subject to an additional fee of $46.75.

Note: To help track fraudulent service requests, your IP Address will be logged.

 

Blue link icon
Start Service

Click here to make a Start Service Request with Pasadena Water and Power.

Fill out forms icon link
Modify Current Service

Looking to add an authorized user, or stop/transfer your service? You'll need to log into your account first. Visit our Modify Service page for a complete list of all available forms and instructions on how to access them.

Share

Helpful Links

  1. Payment Options
  2. Green Power Option
  3. New or Upgraded Services
  4. Modify Your Service

Stay Connected
Subscribe to our Newsletters

  1. For Residents, Watts Current
    Send us an email to subscribe

    For Business Owners, The Conduit
    Send us an email to subscribe

Contact Information

  1. PWP Customer Service 
    (626) 744-4005
    7:30 a.m. to 5:30 p.m. Mon-Fri
    100 North Garfield Ave., Room N106
    Pasadena, CA 91101

Language:

Contact Pasadena Water and Power

Power Emergencies
626.744.4673

Water Emergencies
626.744.4138

PWP Customer Service Line
626.744.4005
7:30 a.m. to 5:30 p.m. Mon-Fri, except holidays
100 North Garfield Ave., Room N106
Pasadena, CA 91101

Manage Your Account
Your Water & Power Rates
Contact Us
Save Water
Financial Assistance Programs
Residential Programs & Rebates
Commercial Programs & Rebates
Sign Up for Our Newsletters

© Copyright 2023 Pasadena Water and Power. All Rights Reserved.

Loading

Departments

  • City Attorney/ City Prosecutor
  • City Clerk
  • City Manager
  • Finance
  • Fire
  • Housing
  • Human Resources
  • Parks, Recreation & Community Services
  • Information Technology
  • Library
  • Planning & Community Development
  • Police
  • Public Health
  • Public Works
  • Transportation
  • Water & Power

Affiliated Agencies

  • Burbank Airport Authority
  • Gold Line Transit Authority
  • Pasadena Center Operating Company
  • Pasadena Community Access Corporation
  • Rose Bowl Operating Company
  • Pasadena Unified School District

E-PAY SERVICES

  • Business License Renewal
  • Parking Permits
  • Utility Bill Payment
  • Yard Sale Permit
  • Parking Citations

CITY SERVICES

  • News Releases
  • Resident Services
  • Business Services
  • City Job Opportunities
  • City Employee Links
  • Citizen Service Center
  • Contact the City
  • Visitor Information
  • All City Services

CITY COUNCIL

  • City Council Agendas
  • City Council Districts
City Mission, Vision, and Values
Copyright 2023 © City of Pasadena. All Rights Reserved.
Contact the City (626) 744-7311
 
Privacy Statement
Website Accessibility
Disclaimers