Start New Service with PWP
For Portable Water Meters, please submit a "Start Service" request linked at the bottom of this page. Requests are generally reviewed within 2 business days.
For questions or more information, please call PWP Customer Service at (626) 744-4005.
Processing this application takes two (2) business days. Need service sooner? Call Pasadena Water and Power Customer Service at (626) 744-4005.
Important information for All Applicants:
- A valid Social Security Number is required for the primary applicant responsible for the Account. Positive ID verification is required of all Applicants to complete the application.
- Applicants and Person(s) Authorized on the application must be 18 years of age or older to apply for service and conduct business on behalf of the Primary Applicant.
- All applications are reviewed and processed by a Customer Service Representative. Incomplete or invalid data may result in delays of processing your request for new service.
- Additional documentation may be requested in order for the application to be processed.
- Submitting this application does not guarantee service.
- Services will be connected Mon-Fri from 9 a.m.- 6 p.m. (excluding weekends and holidays).
- Allow two (2) business days to process your application. Dates for requested connection are based on availability and are subject for connection on the next available business day.
- Please note that the standard connection fee is $26.94. If same-day service is requested, the fee increases to $80.84, and all applicable fees will be included on the opening statement.
Note: To help track fraudulent service requests, your IP Address will be logged.
Click here to make a Start Service Request with Pasadena Water and Power.
Looking to add an authorized user, or stop/transfer your service? You'll need to log into your account first. Visit our Modify Service page for a complete list of all available forms and instructions on how to access them.
