Pasadena Water and Power Reminds Customers of Expanded Water Leak Assistance Program

PASADENA, Calif.— Pasadena Water and Power recently expanded its Water Leak Assistance program to provide aid to residential and commercial customers impacted by the recent Eaton Fire. Qualifying customers can receive a maximum bill credit of $5,000 and must meet the following criteria:

• Property must be located in an Eaton Fire mandatory or voluntary evacuation zone.
• Excessive water usage must have happened on January 7 or within the subsequent 30 days ending February 6.
• Bill adjustment for assistance is one time per metered account.
• Customers who previously received water leak assistance are eligible under the Eaton Fire assistance criteria.
• Assistance applications are processed on a first-come, first-served basis until funds are fully expended.

To apply, customers can download the application at PWPweb.com/WaterLeak, or e-mail CustomerService@CityofPasadena.net, or contact the PWP Customer Service Call Center at (626) 744-4005, Monday to Friday, from 7:30 a.m. to 5:30 p.m.